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Process for IT help desk

Autor: Team Visto

Step by step set of IT service process following from the creation of ticket until closing of calls. With this model we will help you visualize the whole process and better understand how each step works.

  • Learn how to attend the client at every step;
  • It shows the entire process for improving staff understanding of the whole process;
  • Improve the attend quality through the process organization;
  • Remove the sheets from the process and use all our digitized forms;
  • Automated mail sending for your clients and task responsible.